Make sure to check your electricity meter status as the TID rollover approaches to avoid any disruptions!
The City has assured residents using prepaid electricity meters that if they have consistently purchased electricity, their meters have already been successfully upgraded in preparation for the upcoming TID (Token Identifier) rollover. This upgrade is crucial as all prepaid meters must be switched to Key Revision Number 2 (KRN 2) by 20:24 on November 24. After this deadline, tokens will no longer work on unupgraded meters, which could leave households without electricity if they fail to complete the process.
The City reports that it has reached its goal of upgrading 100% of actively used prepaid meters. However, for residents who are unsure whether their meters have been updated, it is advised to verify the status before the TID rollover. If your meter has not been upgraded, you will not be able to load electricity tokens after the deadline.
To check whether your meter has been upgraded, residents can follow simple steps based on the first two digits of their meter number and its make. For Landis & Gyr meters, for example, entering “i057” will show a “1” if not updated, and “2” if it is. Other brands like Conlog RF, Hexing PLC, Itron PLC, and Sanxing PLC also have their respective checks, all of which can be done by entering specific codes on the meter.
If your meter displays “1” or “1 2,” it indicates that the upgrade has not been completed. In this case, residents must visit their nearest Energy Department office to collect a set of Keychange tokens, which will allow them to complete the upgrade. Failure to do so will render the meter inoperable, and residents will not be able to load electricity tokens, resulting in a loss of power.
For any residents needing further assistance or who have additional questions, the City has set up a dedicated helpline. You can contact the City’s call center at 0860 543 000 for guidance and support. It’s essential to check your meter’s status well in advance to avoid any disruption in your electricity supply.
