The recent introduction of PUTCO’s electronic ticketing system at the Moloto bus transfer point in Mpumalanga has sparked widespread frustration among commuters. Passengers have reported significant confusion and delays as they struggle to navigate the new system, with many claiming that PUTCO failed to provide sufficient information or training on how to use the technology.
According to reports, the system’s implementation has caused disruptions, leaving commuters unable to reach their destinations on time. Mooiman Mahlangu, spokesperson for the Mpumalanga Commuters’ Organisation, voiced particular concern over the impact on vulnerable groups, including domestic workers and the elderly, who are finding the transition especially challenging.
“The tap system requires patience, but there’s been no effort to properly educate the public,” Mahlangu said. “PUTCO should have organized workshops before launching this system. You can’t roll out something that hasn’t been fully tested. Instead of a smooth introduction, they chose to make it official on the first day at Moloto, which has only added to the confusion.”
As frustrations mount, the question remains whether PUTCO will take swift action to address the system’s teething problems or leave commuters to grapple with its complexities on their own.
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Source: SABC News
