The city encourages residents to utilize its self-service meter management system for more efficient and convenient billing.
The City of Ekurhuleni is urging residents to register for its innovative self-service water meter management system, designed to enhance billing accuracy and provide greater convenience. This modernised system allows residents to capture and submit their own water meter readings from the comfort of their homes, reducing reliance on estimated readings and ensuring more accurate billing.
Residents can easily access the system through the My COE App, which offers several key features to streamline the process:
- Record water meter readings: Residents can manually input their meter readings directly into the app.
- Upload images for verification: To ensure accuracy, users can upload photos of their meter readings for verification.
- Submit readings to the city: Once the readings are recorded and verified, they can be sent directly to the city for processing.
- Receive confirmation notifications: After submission, users will receive a confirmation notification, providing peace of mind that their readings have been successfully submitted.
- Reminder notifications: The app also sends reminders when it’s time to submit readings, helping residents manage their utility use and billing on time.
City of Ekurhuleni Encourages Residents to Register for Self-Service Water Meter Management System
The City of Ekurhuleni is urging residents to register for its innovative self-service water meter management system, designed to enhance billing accuracy and provide greater convenience. This modernised system allows residents to capture and submit their own water meter readings from the comfort of their homes, reducing reliance on estimated readings and ensuring more accurate billing.
Residents can easily access the system through the My COE App, which offers several key features to streamline the process:
- Record water meter readings: Residents can manually input their meter readings directly into the app.
- Upload images for verification: To ensure accuracy, users can upload photos of their meter readings for verification.
- Submit readings to the city: Once the readings are recorded and verified, they can be sent directly to the city for processing.
- Receive confirmation notifications: After submission, users will receive a confirmation notification, providing peace of mind that their readings have been successfully submitted.
- Reminder notifications: The app also sends reminders when it’s time to submit readings, helping residents manage their utility use and billing on time.
Benefits of the Self-Service Meter Management System
The self-service water meter management system offers several advantages to both residents and the city:
- Enhanced billing accuracy: By submitting actual readings, residents help eliminate discrepancies often caused by estimated readings.
- Modernised processes: The system ensures accurate data entry, reducing errors and minimizing the potential for duplicated information.
- Verification tools: Uploaded images of meter readings provide proof of the submitted data, boosting the credibility and transparency of the process.
- Improved location tracking: The system uses GPS coordinates to link the meter to the correct account, ensuring that billing is accurate and aligned with the correct location.
- Streamlined service delivery: The digital platform improves consistency across customer care centres, enhancing overall service efficiency.
Alternative Options for Residents Without Smartphones
For residents without smartphones, the City of Ekurhuleni offers alternative methods for submitting meter readings:
- Visit a local customer care centre: Residents can visit a customer care centre in person to submit their water meter readings.
- Allow a city-authorised meter reader: Alternatively, residents can arrange for a city-authorised meter reader to access the property and record the readings on their behalf.
Additional Tips for Managing Water Bills
To help manage water consumption and avoid inflated bills, residents are encouraged to:
- Regularly check for internal water leaks on their properties, as even small leaks can result in significant water loss and higher bills.
For assistance with the self-service meter management system, residents can contact the Siyakhokha call centre at 011 999 5102 or email [email protected]. Support is available Monday to Friday, from 08:00 to 13:00.
By registering for the system and submitting accurate readings, residents can help ensure a more efficient and transparent billing process, while taking greater control of their water usage.
